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There are two pins on the side of the magazine that you will need to pop out. Once they are both out, lift the upper plastic portion from the back end and allow it to swivel upward. You should see a large spring in the middle of the magazine housing right below the portion you just lifted up.
The spring is either out of place (I'm sure you can fix this if this is the case) or the spring is broken/missing. Let me know what you see as soon as you lift the upper plastic portion.
The spring is either out of place (I'm sure you can fix this if this is the case) or the spring is broken/missing. Let me know what you see as soon as you lift the upper plastic portion.